Frequently asked questions

Field Service Cloud is landscape maintenance software that replaces scattered office-to-field communication and paperwork. The office plans work, crews capture what happened, and managers review the details before customer follow-up or billing.

No. Field Service Cloud is designed to adapt to the routes, jobsites, crews, and office review steps your company already uses. Field Assistant is available in English and Spanish, and Janmar can handle the initial onboarding setup with the records and access you provide before you confirm the result. If rollout risk is the concern, see how teams can start with one workflow first.

Most teams start by providing customers, jobsites, crews, employees, and mobile-user records. Janmar can handle the initial setup, then you confirm the result and choose one route, service line, field form, pesticide record, or billing review workflow to use first.

Field Assistant is built around what crews need during the day: routes, jobsite notes, maps, tasks, forms, photos, materials, and time. The goal is to reduce phone calls and paperwork, not add more jobsite admin.

Pricing is based on the plan and crew count you need. You can cancel at any time, and both the Professional and Pesticide Use plans include a 30-day free trial with no credit card required. For detailed features and pricing for your crew size, see the pricing page.

Yes. During setup, Janmar can review and load your existing customer, jobsite, crew, and service information. You provide the records and needed access, then confirm the result. The customized walkthrough is a good place to talk through what you have today and what you want the first rollout to prove.

All plans include email and online support. Professional also includes phone support and free onboarding setup. You provide your customer, jobsite, crew and route records and the access we need. We set up Field Manager for you and guide your team through installing and setting up Field Assistant on your phones. You review the setup with us before your first rollout.

Yes. Download the Field Service Cloud overview for reviewing offline, printing, or sharing with an owner, manager, or colleague.

The drag-and-drop scheduling calendar helps office staff build routes, balance route days, and send schedule changes to crews. This gives operations managers a clearer plan before trucks leave and a better record for answering client questions later.

Yes. Field Assistant is designed for real field work and functions offline. Crews can log time, complete tasks, capture photos, fill out forms, and record materials without cell service; data syncs when connectivity returns.

Yes. Field Assistant switches to Spanish when a crew member's smartphone is set to Spanish. This helps bilingual teams use the same mobile app without separate setup.

Field Assistant records GPS activity during the work day so the office can review jobsite activity and service history. GPS jobsite time supports route and labor-cost conversations without making crews clock in and out of every stop; timesheets add employee-level man-hours when your company uses them.

GPS supports jobsite service history, route review, time on site, and customer questions during the work day. A walkthrough can cover how your company explains GPS use, who reviews it, and how it fits your operating policy.

Yes. Office staff can create, assign, and track work orders, client requests, and site issues from one task list. Crews receive clear assignments on their phones and can upload notes and photos from the field, giving managers a cleaner record for customer follow-up.

Jobsite maps give the office and crews visual property context. They can support measurements, service zones, notes, access details, and scope clarification so teams are not relying only on memory or paper directions.

Yes. You can replace paper checklists with custom digital forms for inspections, safety checks, service records, and customer-specific records. Completed forms can include photos or signatures and become searchable office records.

Yes. Field Service Cloud supports QuickBooks Online and QuickBooks Desktop handoff where configured. QuickBooks remains your accounting system; Field Service Cloud organizes reviewed field details before handoff. Use the QuickBooks integration page and pricing page to review current support and plan fit.

QuickBooks setup depends on your customers, services, items, contracts, tax setup, and invoicing process. The walkthrough can cover your current billing workflow and where duplicate entry can be reduced.

You can create estimates from approved item catalogs and field details, then track each opportunity through the office pipeline. This helps the team quote from the same data and keep follow-up visible.

Crews can log parts and materials in the mobile app so billable items stay visible for office review and invoice accuracy.

Crews clock in at the start of the day, out and in for lunch, and out at the end of the day. GPS then provides practical jobsite labor context for route and margin review without stop-by-stop clock-ins. This reduces paper time entry, simplifies payroll review, and adds employee-level man-hours when your company uses timesheets.

Reports help owners and managers review service history, route activity, jobsite labor, records, and exceptions. For bid review, see the GPS Labor Tracking & Bid Review Solution.

Claude and ChatGPT are officially supported for questions, updates, and reports from your connected Field Service Cloud records. See a real conversation on the AI Chat Integration Solution.

The Field Service Cloud connection is read-only: it does not change your service records. Each person connects with their own Field Service Cloud account, and their existing data permissions still apply. You authorize each application separately; information it retrieves is sent to that application. You can disconnect it later. Review generated answers and reports before sharing them.

You need Field Service Cloud Professional, an eligible office account, and a supported Claude or ChatGPT account. Janmar will walk you through connecting your account and check which options are available.

AI Chat Integration is included with Field Service Cloud Professional. Your Claude or ChatGPT account is separate; the provider’s plan requirements, usage limits, and any subscription charges apply. We’ll review the requirements for your chosen assistant during your walkthrough.

No. Crews continue recording work, notes, and photos in Field Assistant. Office staff and managers use those records in Claude or ChatGPT. Useful answers depend on keeping the field records current.

When your connection offers Workspace, use Operations to review priorities across a manager's properties or Property to focus on one jobsite. Ask Janmar to confirm availability during your walkthrough.

Yes. In Workspace, select relevant work and photos, adjust the draft, and request Word, PDF or both. You can also ask in chat, “Show the photos first and shorten the maintenance section.” Customize the headings, level of detail and format for recurring reports.

In Workspace, choose a translation language and request a translation from an expanded record. The assistant shows the original text alongside a labelled translation in the conversation. Your saved records and original captions stay unchanged; the list is not automatically translated.

Yes. Review the supporting Field Service Cloud records when checking an answer, and check reports before sharing them.

Field Service Cloud keeps irrigation maps, controller locations, station notes, photos, service history, and repair context tied to the jobsite so technicians can work from the record and managers can prepare repair follow-up.

Field Service Cloud helps crews capture pesticide application details, gives the office one record to review, keeps labels/SDS available from the phone, and makes application history easier to use for customer questions, service review, product-use review, and reports. It also supports California MS-PUR / CalAgPermits submission where applicable. See the Pesticide Records & Reporting Solution.

Choose Pesticide Use when your main need is pesticide application capture, label/SDS access, office approval, and pesticide reporting. Choose Professional when you also need routes, crews, tasks, estimates, labor review, service history, billing prep, and QuickBooks handoff.